NEW UPDATE
2002-26-12
New emails tanyagirl4u@hotmail.com
and
LovingHearts@mail.ru, name of once Connecting Hearts Club is Loving Hearts Club now. New set of photos same as of scammer AnnaChuprikova.
NEW UPDATE
2002-24-12
Infamous scammer now using photos of Russian photomodel Anastasia Smirnova
Tatyana Stolyarenko is still in circulation with same letter but different
photo's. I checked her out immediately since she was in such a hurry to come
here and get married :-) Below is the email header, the full email and
photo's. Some things have changed, but not much...
NEW UPDATE
2002-10-19
The infamous scammer is back in business. This time agency chaged name to Touching Hearts Club.
I would like to report a scam in progress.
The woman's full name: Tatyana Stolyarenko.
She is using the e-mail address: russiang4g@hotmail.com.
The address that I have for her is: Touching Hearts Club
12 Hospitalna St., Kiev
01002, Kiev, Ukraine
e-mail: TouchingHearts@mail.ru
She approached me with an e-mail. I have a profile on AmericanSingles.com and she used that service to find and contact me.
The scam proceeded exactly as documented in other reports of her on antiscam sites. The emails to me were word for word the same emails, except the name of course. What she said was believable and I suspected nothing at first. It wasn't until after I sent her 1790.00USD via Western Union did I suspect something was amiss. I was not receiving any emails that I thought would be coming from an excited young lady that was going to be coming to the US. I did receive several phone calls though. I still had a vague funny feeling about it.
I made a search for Touching Hearts Club and her name came up with a list of identical claims from other gentlemen.
I believe this scam is ongoing as she has yet to tell me about the 1500USD boarding fee. I received a phone call yesterday from her saying that all her paperwork was complete and she would go get a plane ticket. One thing I would like to point out is that the number on my caller ID showed the previous number that I received. I suspect that they may be using a caller ID manipulation of some sort. At the time of our last conversation I already knew of the scam.
Correspondence came from Touching Hearts Club as well with the fake contract and breakdown of the 1790.00 needed for processing. They are exactly the same, word for word as other documented letters.
Other names associated with this scam are:
Dmitri Kolobov Orlov, President of Touching Hearts Club
Pavel Alekseev, Vice President, Touching Hearts Club
Ekaterina Smirnova, Account Manager, Touching Hearts Club
Oksana Degtyareva, person to send money to at the
Touching Hearts Club.
NEW UPDATE
2002-09-06
thank you, thank you , thank you
I was just about to borrow $1,700 to fly Tatyana to my city!
Thank god I searched Google for “connecting hearts club” and up popped her picture! I was saddened but greatly relieved. I will always be greatful for this websit and your efforts.
NEW UPDATE
2002-08-16
I was contacted by Tatyana Stolyarenko (Connecting Hearts
Club tatyana1201@hotmail.com) on the 10th of August 2002, the whole deal
sounded fishy to me, especialy when I was informed of a dead line to fly her
out on the second letter. I may be lonely but not stupid. Thanks for your
web page, I am glad I did my research!
I was also a victim of the tatyana stolyarenco with the exact same photos, letters as you have already published. I figured out it was a scam unfortunately after if was too late and only because friend of mine works for airline and found out she wasnt on plane to come here. otherwise I would be at airport right now waiting for her to arrive. she also used tatyana4love address and connecting 2 hearts for her agency. I am now playing dumb to keep corespondence hoping to help nail her with help of police
NEW UPDATES
08-12-2002
Hello sir`s, just last week i was scamed by Tatyana . She, them, who ever its got to be more than one , over three weeks thay got $ 3700.00 usd from me . I just happend over your site . Thay used the same thang on me as thay did on LEE same letters word for word i even got six phone calls from her . After this happend to me i checked out the add. 12 hospitaina st. Kiev Ukaine and it is a large Hotel that is where i was sending the money to a [ OKSANA DEGTYAREVA ] this also went thought connecting hearts e-mail connectinghearts@mail.ru. She is back on @ mail box # 4132217 ........
I knew something was fishy when she asked me what I did for a living and where I lived. But i told her that information already. And she did not have enough money for a phone but was willing to call me in the USA??
Thank God for your service!!!! You saved me a couple of grand and the pain of getting taken. God Bless you all and may all these scammers end up in jail.
My brother had just been scammed by the woman from Ukraine. My brother had been telling me about this woman he met through
one of the love connection things and next thing we know she's calling
him and telling him of what her intents are which is a lot like the
letters that were sent to this organization. She needed to get
money and he kept telling me its legit the agency and all. She was
apparently pulling the money together for this boarding fee. When my
brother told me she needed money we told him DON'T send any - but she
kept sending him these emails and calling him making him believe they
had a future together. So when he told me he sent money Western
Union, I got curious and looked up the Connectinghearts. And
didn't her name pop up as a SCAM ARTIST... I called him right away to
warn him, not to sent anymore money. Apparently there was an email
just sent to him from the agency saying there was an error in the
accounting office and they needed more money for tatyana or he wouldn't
see her until October. He was ready to send $500 more just so he can
have her here for August 17th. They even emailed him the airline
itinerary. Here my brother is just going thru a BADDD diverse and is
feeling VERY vulnerable to any woman.... I CANT believe there are
people out there like this -- What a shame!!!!!!!!! IT ALWAYS HAS A WAY OF COMING BACK AT YOU TATYANA!!!
NEW UPDATES!
It's amazing, this week only we received four reports about scam agency Connecting Hearts and Tatyana Stolyarenko.
Just thought I would say thank you for having this web site. I was
contacted by Tatyana a few days ago. Her email sounded to good to be true
so I did some checking on the internet and found your site. I had fun
stringing her along for a few days and then told her that I knew who she
really was, it was great. Any way keep up the good work.
Was contacted through American Singles with the note
below, and found the identical photos on the
antiscam.org website. You confirmed my suspicions
about this one.Thanks for your service. You certainly saved me some
time, and perhaps some grief.
tanya1201 wrote:
nice smile :) nice in tie other photo :))) my name Tatyana. i like you
profile and you photo nice. are you still look for partner? i live ukraine. my
ad not correct. i not know how change :( i would love come US meet nice man. i
prefer mature man so hope you not mind age difference. i more like man with
more life experience. i 25 but very mature my age. i not like past experience
from more young man. too many play game. i seek serious relation and want meet
partner in real, not only pen pal. so if interest me, please reply.
Tatyana
I thought this was too good to be true.Then she asked for the money. Her name is Tatyana Stolarenko. Her e-mail address's are
tatyana4love@hotmail.com and ConnectingHearts@mail.ru The club address is Connecting Hearts Club,12 Hospitalna St. .,Keiv, 01002,Keiv, Ukraine. Her account manager is Ekaterina Smirnova. And the price for all of this so far would be 1790usd ,and her deadline for visa is august 7th. I just stumbled across your web site,thank God I did! I was thinking of how to get the money for her . Thankyou!
Thank's to your website, I was alerted soon enough, before falling victim to one of the scammers posted on your website. I too, was taken in by Tatyana Stolyarenko. Whoever is behind this one, is very convincing. They say all the right things, from the initial e-mail, to the phone calls. I was first contacted by Tatyana through American Singles on July 27. I had forgotten that I had even posted a profile there, as it had been at least a year old. I have since found her profile there is no longer available to the public.
Of course they're all the same e-mails the other posters have recieved:
Congratulations! A member of the AmericanSingles.com network,
TatyanaLove (member 888362), would like to contact you!
Of course I received the same photos as the other guys too, they're no different than the others I've seen posted here. She/He/It is very good at what they do...I've noticed that practically all of the men contacted, are intelligent, older men. These scammers are good, they're thorough, and work fairly quickly. It's important that we get the word out about these scammers. After the initial phone call from Tatyana, I came across your website, oddly enough, while doing a search for the currency exchange rate. I had previously tried researching her, but not having a last name until near the end of our correspondence, I couldn't unearth any information about her. I e-mailed her and the agency the next day, after she couldn't reach me by phone the second time, stating she was a fraud and a scammer, with the link to this website...Haven't heard a thing from her or the agency since. Thank you for your website.
UPDATE!!!
From: X
To: report@antiscam.org
Sent: Tuesday, June 25, 2002 9:55 PM
Subject: Scam Artist
Dear Sir:
This a follow up to Lee's story. I was scammed by Tatyana Stoylerenko also. Like him she wrote to me on Cupid
Junction and the letters and pictures were identical. I was just recently scammed by her. She used ConnectingHearts@mail.ru as her phony agency. She is a con artist. What else can be done about this? I wanna see her pay for this. Here is another picture of this criminal. Please post this on your site. They use Ekaterina Smirnova as account
manager for phony agency. Also phony reference Jim Ghelt 818-259-4248 and Brian Boyander 917-753-7510.
He is the same guy. He is her contact in the states.
This is more info on this scamming criminal. After they hit you for the money Tatyana will write you a letter saying
she needs a boarding fee of 1500.00 as pocket money to get on the plane. This is to prevent she says girls coming
over here for illegal reasons. I will enclose to your site all letters. Please post them as soon as possible so this
phony knows she is finished. I will send you all letters after I send this one. Thanks for your help. Jake.
The original letters that I have received from Tatyana were quite compelling. She had a profile on cupidjunction.com (so did I), that is how she first contacted me. I have also been receiving phone calls from her. I have to admit that it all seemed very convincing to me. Whats funny is that when the alleged agency sent the first document explaining the fees, instead of calling her Tatyana, they called her Oksana.
Letter 1
Hello Lee! :)
thank you for you reply :) i live Ukraine. i hope this ok. my ad not correct. i not know how change sorry :( i very happy you reply me. :)) yes i prefer mature man because they wise and more serious about life and family. this important to me.
I speak and write English pretty good, but not perfect. I learning very fast. I do not have a computer at home and can not click to hyperlink either. :( I register with agency to send and receive e-mail when need . When I not able to reply quickly, this is problem. It cost some to send for email in ukraine. Please not worry about I forget to you ok. :)
I am look for a sincere relationship. Men my country are most time drunken or do not want make commitment and to have family. I only 25 year, but I very mature and I learn most about home and family value from parents. i have for one brother.
I would like to start a new life and have family of own. I speak to my parents and they wish best for me, but my dad don't believe possible sometime. He think I silly to find happiness on internet. He think no man in other country will send for me and that man only to play internet. This not stopped me. I register with agency that can make for my documents, visa, tickets, etc. This my dream! :) I told my father of what I planning, and costs, and he cannot afford for costs. Agency can make for me visa and plane fair under special program for students. It called foreign student exchange. I would be allowed into foreign country for 3 months. If I become married or obtaine work visa, I could stay longer or stay for always. I don't want to scare you away with marriage of course. :) But I want to be sincere and honest with you of what I want in life, and hopefully, we match. I think i need only look in you eyes once, and I think then I know for sure about heart :~). If I to arrive and it not work for us, I atleast make chance meet you and try make a life with you once. I would really like to meet partner in other country. I have friend who put ad like my ad and meet for her soulmate. She then fly to other country to meet her partner. They become married and plan for family together. They live California. I would love for this to happen me too. :) I am very dedicate, honest and treat partner with great sincerity.
I hope that you sincere to meet because I would love to meet person who has sincere heart also. If you are sincere with meeting and want woman with good value and respect to you, and to know place as woman, maybe you reply to me again, and that we meet possibly. I don't have any doubts or hesitation about my choice to make this step in life. I know this what I want. And if could, I would leave today to meet my partner and i not be scared this chance take. :~) I ask if you interest me, that you not to write for other girl. I not jealous, but I give all my heart and effort to decision and want same from partner who interest me.
I am client at agency that can help me with leave Ukraine to meet partner. my cousin also work this agency and am wait for hope to meet my soulmate and leave very soon. Once my account pay, I can leave less 2 weeks. So you see how to serious I am I hope. :~)
Where exact you live and exact work you to do? send to me you telephone and i can to call you. I do not have phone, but I may have chance to use friend's phone or call box if you sincere want to meet. I have chance call you in my next day i think.
Love Tatyana, not forget send you telephone... i look forward speak you :)
--------------------------------------------------
Connecting Hearts Club
12 Hospitalna St.
01002, Kiev, Ukraine
--------------------------------------------------
Ekaterina Smirnova, Account Manager
--------------------------------------------------
Dmitri Kolobov Orlov, President
Please email ConnectingHearts@mail.ru for more information
Letter 2
Hi Lee! :)
Thank you for reply ;))) i very glad you sincere!! I really want meet and hope we to find happy future. i hope you for sincere. you not say much in you letter. :( In begin relationship, I want to tell to you all. So I start with let you know about problem with my account status and I to reach close to deadline. I not expect you help me pay to process so that we to meet, but i hope you to consider if it really you want meet to me. Well, more information me. I am 25, I've never be married and I not have children. I live city Kiev in Ukraine with parents in apartment house. I have a dog I love very much. she name Putts. :) She is very pretty and cute. I do not have a computer or telephone at home. My father suppos to buy telephone soon but it is big investment in Ukraine to have own phone. I use my friend telephone when can. It's not easy for me to get around because have no car, and life here not hold many promise.
I a very romantic person by nature i think. and i believe in real love. I looking for my soulmate and I know that if search for real love I will some day to find, even this way use internet. :) I optmistic and I have good sense humour, I full of energy and love and ready to share my life with someone special. I am belief comit to one man. I would like find a man who some like my father and with his value. Although many young man try talk to me, I more interested in secure man who is good knowlegable, kind, loving and true to me. I will never leave a man like this, not matter to age or to looks. i not this shallow.
My country condition much different. A woman is not common to leave man. Its usually other way around. And the woman goes on for long time after by herself. With meet you, I am not seek citizenship in you country. I want to be happy like all people. I want chance in life to be good wife with good family. I can be very happy with husband who love me no matter age or look. i think man worry about this too much when meet to me, so they i not have chance show to he that they handsome or special to me for many reasons. not only one or two. I just expect that man respects me and loves me and family and take me out sometimes :~). But mostly, I want to help my man as he probably works really hard to support me and family. I don't like games. and I not play games. I am very honest and i think considerate. I have very good heart and I dream alot about love. Each night I hold my Teddy. But now I want hold my man. :) I want to spread wings as woman and I want to do this with man who love me and protect me always. I know I be taking my chances with a new man, but in life we can find no happiness unless we willing to take chance. So I can say, I have trust that you will love me and protect to me, at least I will do all to earn you love and I hope you will spend some time letting our love grow together when we to meet.
I not looking for casual friend or penpal. Correspondence is expensive for me and so I take it very serious. I do not want play on internet. I want to start my life with partner. I don't know what else to write you about myself. If you have questions, I will answer to my best. Please remember, I cannot always reply very next day. E-mail is expensive for my poor budget, besides, I hope we can save some conversation for when we should meet or that I may to call you sometime from friend’s or agency. :) You can ask me everything and we may have chance be together to build life, a family and fulfilling both our dreams. I get so excited about this life. :)) I want you to think of me as I would think of you. We do not have to be apart. Why should we? Life very short. I want as many years with my partner as possible. Your heart will tell you. If my fate, of what believe to be fate is right, your heart may belong to me even now... ;) Am I right? :) i hope so. When I am meet to you, I should tell you, that I will not let you go easily. If you good to me, I will not let you go at all. ;) I'm not like some woman, who bounce from one guy to the next guy. I give EVERYTHING in my heart to make my relationship work. I have only had 2 boyfriends in all life. They were both too immature. But I hurt for a long time after each. I don't want to through again such immature relationship or to hurt this way again.
There is way we can to meet very soon. In my process, I can obtain visa and obtain place in student exchange program to meet you in you country. My process is 1790 usd. I have not to prepare for this cost. It is almost impossible for income in Ukraine make this costs. :( I only to hope you able help me with agency cost for process. :) i receive cost of living check after 30-days from program for 1100 usd, and then for 2200 usd next 30 days. I can to repay you with this fund once I arrive. In case you want know more about process, i already tell agency send to you details. you should receive soon. My deadline to process is come soon and i hope i find right love, because i ready to leave ukraine now. :)
With all love, Your Tatyana... I will call to you in one or two hour is this ok. :) i look forward speak to you :)
And here is the 'mess'
Dear sir:
My name is Ekaterina Smirnova, account manager for Oksana Stolyarenko, our
client. She has asked us to send you some information regarding the
processing of her account. We understand that you may be interested in her
arriving to your country to meet with you. Oksana's account costs is $1790.
This will cover all of her legal documents, visa and travel costs.
Please be aware that Oksana has a deadline of June 20, 2002, to begin her
process to your country, otherwise she will need to reapply. This deadline
is mandated by government department sponsoring these programs, not our
office. To reapply, her process could take between 6-10 months to be
reapproved again and there is no guarantee that she would be approved once
again. Oksana is currently in preapproved status and can be made ready in
5-7 working days time from start of process. Because she is quite close to
her deadline, if you decide you want to sponsor her, please inform us right
away via e-mail, and we will forward the information on how to make payment
arrangements, etc.
Meanwhile, we will need the name of the International Airport you would need
Oksana to arrive to. Once we retrieve payment, Oksana will be processed and
ready for travel to your country within 5-7 working days.
For your convenience, I've included a breakdown of cost below:
***********************************************************
Service Description Cost
Open Acct Preparation of New Account 300
Visa Enrollment Foreign Student Exchange 200
Qualifying Process Process confirmation of
physical test, interview and background checks 100
School Registration Enrollment to school w/30 day
waiver to attend 300
Airline fee Tickets to any International Airport 640
Misc/fees Embassy, E-mail and various other
process fees, etc. 250
CURRENY = U.S. Dollars
Grand Total 1790
Oksana will arrive on Student Visa status. However, she will not be
obligated to begin any schooling for 30-days. This means if you two would
like to become married or engaged and reapply for marriage visa or fiance
visa it will supercede the restrictions of student visa. Oksana is looking
for serious relationship with you of course. She does not expect more than
that. Our process is simply an avenue to put you two together. Do not
worry, we will be sending many instructions, along with all of your options
as packet with Oksana, both in English and Russian language.
If you have any questions, please feel free to forward them via e-mail.
Sincerely,
Ekaterina Smirnova, Account Manager
--------------------------------------------------
Connecting Hearts Club
12 Hospitalna St.
01002, Kiev, Ukraine
--------------------------------------------------
Dmitri Kolobov Orlov, President
Please email ConnectingHearts@mail.ru for more information
=================================
Dear Mr. X:
Tatyana's account costs in all is $1790. Transaction for payment will need to be made to our finance officer via Western Union. Please prepare transaction to our finance officer in the following manner:
name: Emma Levchenko
city: Kiev
country: Ukraine (not Russia)
Other forms of payment may risk expiration of Tatyana's deadline, as we have to hold other International forms of payments for 30-days. In addition, electronic currency transactions need to be individual to individual. If you would like to pay by way of credit card, we do know that Western Union will accept this form of payment as cash advance from credit card for the transaction by telephone or in person. Western Union telephone number in your country is 800-3256000.
Once payment is made, please e-mail to us reference number, (MTC) number if using western union. This is reference number received from Western Union at time of receipt. We will then process Tatyana within 5-7 days, and keep you apprised of the process as it develops. This will lock Tatyana's account to your name as receiver. We will not change this without written notice to you and Tatyana.
Attached herein is contract in microsoft word format. We still need your full address to complete documentation and prelock the account.
Sincerely,
Ekaterina Smirnova, Account Manager
SOME OF THE LETTERS SENT TO JAKE (who had been recently scammed)
Subject: i still shaking........!!
I try call you, but no answer you phone :( I just find out from agency you pay account.. I SCREAMED!!!!! I say to manager YOU TELL TO ME TRUTH? She says YES!!! You going to US to meet Jake!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I DIE, I CAN'T BELIEVE YOU SEND FOR ME MY LOVE!!!! I KNOW THAT I LOVE YOU!!!!! I KNOW THAT WE MAKE IT!!! I CRY ALL DAY!!! I CAN'T BELIEVE, I JUST CAN'T BELIEVE.....!!!! I LOVE YOU JAKE
!!!!!! You prove you LOVE FOR ME!!! You not just talk, YOU REAL MAN. Man of action, not words.!!! I will promise to be GOOD partner!!! I will cherish you for change my life!!!! I can not to type more. I shaking and SOOO HAPPY and to cry... :(... I can't believe you make official OUR FUTURE TOGETHER!!!!! Oh Honey, thank you for care about me and care about us. You will not regret!!!!! I go now to family and tell news!!!! My mum and daddy will not believe... but they will be SOOOOO HAPPY I FIND FUTURE IN THIS WAY !!!!!! I not feel too good at first, NOW i don't think ANYTHING can make me sick again !!!!! :)) You CURE ME ALL BODY INSIDE AND OUT!!!!! I LOVE FOR YOU JAKE!!! You BEST MAN FOR ME!!!!
You wife Tatyana X,.... :~) May I say?
Subject: HONEY I NEED YOU HELP! :(...
Honey my process complete and i go to make flight schedule today to see if possible make flight now and I TRY CALLING YOU outside, but not connect. :( Call box here are not good. HONEY today I get ALL PAPERS!!! I READY!! Next I go airport office and give voucher for tickets. I asked for flight date. They send me Customs for Boarding and Release process. There they make for check in day of flight with all papers. Customs check all papers. The officer to tell me don't forget BOARDING FARE when you return!!! >:| I say WHAT IS THIS FARE? They to tell me I need 1500 usd to board flight!!! WHY IS THIS?? Officer say Customs require that in order to leave my country and enter other country, you must have money in pocket sum of 1500 usd. I GOT SO SICK!! I asked for his supervisor and they to talk with me for 1 hour. There is no other way!!! :~( I told to them I HAVE NOT this amount, and my flight must be made now. They say nothing to that! Officer say it
is new policy. WHY THIS HAPPEN??? :( I did not know about policy or this fare!! I ask agency manager and they did not know either. I have been crying in office all day. i feel so foolish... :( I to check everything and am responsible to not make mistake. But this was not visible to me. My country make happiness hard for me once again. What am i do? I WAS HAPPIEST GIRL IN WORLD when I complete papers, now i saddest with this news. You my husband to be, and now I REALLY NEED YOU! I NEED YOU SO MUCH love. I go crazy to lose chance!!! :( This fare is required ONLY for pocket to board plane. I DON'T SPEND or need pay something, I JUST CAN NOT board plane without this as pocket money. I ask officer why need this, and Customs says many girl go to foreign country with no money and become prostitutes or
commit other crimes to survive. They say this helps to stop this happen!!! YOU HAVE CHANGED MY LIFE !! You have made for us a REAL FUTURE!!! I would DIE if something change that!!!!! MY LOVE, please to believe me, I did everything can. I hope you not break faith me. You have ALREADY show to me ALL LOVE in your heart and make place for us a home. I not want lose chance leave!! Honey, agency give for me 500 loan. Please send for me 1000 soon as can. I have only $50 for food and some personal things to buy. I BRING ALL MONEY. I just WANT TO LEAVE THIS place forever and to BE SAFE IN YOU ARMS!! I know I will be safe with you. I don't feel safe here even though I
live all my life here. :( Honey, I check reply and try call you again. I am getting not to sleep until I know everything will to be ok. I can't stop to cry. I feel like such fool. NO ONE TOLD to me this!! it only one week or two and I WAS COME meet to you :(! Honey, Please don't let them to ruin everything!! Please honey! I want be with you. i canT to type more. please to help. I will keep money safe and bring with me when I arrive to you!
I will to check agency begin in morning my time until you get my message. I try call from call box again also. Honey.., i so sorry i not know this. I am smart and thorough, but this was never I could see.
i ask agency to receive boarding fare me from you. i not have easy way to bank. they already to take me to airline. they nice people with me.
Svetlana say she write you about too this day. This also surprise to they and other girls leaving this group.
I depend you love.
Tatyana X...
Subject: boarding fare requirement (acct K-107)
Dear Mr. X:
All of our clients in this group told us of this boarding fare requirement right away. We had never heard of this fare. Apparently this was incorporated on June 1 this year. So we checked into it and we deeply regret to inform you that it is new policy of customs. I don't know if Ukraine Embassy would even have this information. In fact Customs informed us, Canada and many other foreign countries are setting up boarding fares policies. They said, this boarding fare is assessed to make sure girl has way to live in your country for certain period of time. Their effort is to filter out girls who may commit prostitution and other such crimes in US to survive. They will not take reference from your country that girl will be provided for. As you might expect, this would not be certain.
We regret that this may cause some inconvenience for you and Tatyana, but she can change flight date for a later departure. And we can assure you that what she informed us is correct.
I feel very bad after compliment from you on our work, that we could not detect this early on. Just an unavoidable snag it seems. At least it is not fee, but rather pocket money requirement. Tatyana will return this to you as soon as she arrives of course. And we would like to help. If you need, we can loan Tatyana $500 if you promise to send it back to us upon her arrival. Then you will only need $1000. There is still a bit of kaos, while we have all of the other departing clients to inform who have flights going out also.
Tatyana has informed us that she wishes us to receive this fare for her. In case you are able to resolve this issue right away, you may prepare transaction to one of our finance officer as before:
name: Emma Levchenko
city: Kiev
country: Ukraine (not Russia)
We will make sure travelling checks are prepared for Tatyana to be safe. We are very sorry for the inconvenience, and hope that you are able to resolve this issue without a set back.
Sincerely,
Ekaterina Smirnova, Account Manager
Subject: Re: Payment Info
Dear Mr. X:
Once again, I'm very sorry that for this inconvenience. However, these departments are NOT required to inform us of such changes. We can not foresee ALL, and we are doing our very best to assist with the issue. Please understand our side. We are also in a great delima from a business stand point. We can not refund this account, as all of the resources have already absorbed the account costs. As stated in our contract, SERVICE PROVIDER is not liable for changes in foreign government policy unrelated to process herein.
I have a client who processed one day before Tatyana and undergoing the same scenario. Her gentlemen sent our the boarding fare and she was scheduled for departure today and will arrive in his evening. The gentleman's name is Jim Ghelt. His telephone number is 818-2594248. He lives in US. Our client should arrive to him in his evening. If you would like to give him a call, I'm sure he would not mind letting you know how things turned out.
Mr. X, please do not presume some bad sense of our integrity with regard to requirements outside of our control. This is a rule of your own government, not ours. The embassy is checking for this boarding in our country before our client can depart.
If you choose not to continue, we will cancel the account and inform Tatyana accordingly. The only option she will have is coming up with the additional monies herself. We do make any profit from cancellation. Actually, there is a cancellation fee that absorbs a portion of the account costs.
Tatyana will be very confused and I do not know what to inform her. She will certainly feel abandoned.
I sincerely hope that you can resolve this, as we do not foresee any alternatives.
Sincerely,
Ekaterina Smirnova, Account Manager
Subject: Re: Info
Dear Mr. X:
Thank you for your reply. When I received your letter, I informed accounting that they would not need to loan Tatyana $500. This was a very limited offer to our clients because we could not accomodate everyone. As a result, only a few clients in first group were offered this assistance. I inquired with accounting to reset the loan for Tatyana and they can not make it available again. Those funds have already been allocated now. This is not a penalization for Tatyana. Tatyana informed us why you were confused. This is very unusual that western union would comment about the reputation of an agency they know little about. In fact, I have left a message with our owner. I'm sure he would like to know of this, because we do a lot of business using their service. However, a single operator making such remarks is very unprofessional. Some gentlemen can become disgruntled with one of our clients because things did not work out and mischieviously make accusations that are not true. It is not right for an operator to comment on something they can't confirm. In any case, there is no way any operator would know what these transactions are for. We do not violate privacy of our clients by informing western union. That is ridiculous. Emma is one of our finance managers and receives hundreds of transactions for various accounts, but never the same one. I'm sure if western union thought we were defrauding someone, they would not allow us to receive transactions via their system. I can't speak for this operator, but I will not begin defending our agency beyond this. Mr. X, the decision is yours. We will not compel you. I have sent you one reference who has just experienced the same thing and explained the process to you. If you do not wish to proceed, please let us know so that I may inform our client. It wouldn't be fair to her to raise her hopes unnecessarily. No one is trying to defraud you sir, and honestly this is becoming a bit overwhelming. I have many accounts to handle, and word of mouth seems to be efficient for others. I hope you find equal faith in our process, but you will need to make a decision right away. We can not carry this account out to far.
Sincerely,
Ekaterina Smirnova, Account Manager
Subject: Re: Payment Info
Dear Mr. X:
I have received your message. You are quite welcome for the extension visa. Personally, it is very satisfying for me to put two people together and find that they have a sucessful relationship as a result. Even more, receiving a nice note of thanks. :) I must say that is the best satifaction I receive from my employ. I sincerely look forward to the time we can all look upon this as a great beginning barring all opsticles.
So if there are no issues, we will inform Tatyana of the news in our next morning, as I'm sure she would love to know the status.
Sincerely,
Ekaterina Smirnova, Account Manager